Sometimes it can happen that you may have made a typo or swapped some letters and numbers in your code. Not bad.
It is very important to know that our codes can consist of both letters from A to Z and numbers from 0 to 9. Here are a few popular sources of error:
"o" and zero
"v" and "u"
"n" and "u"
"i" and "j"
If this information still does not help, then please contact us at firstname.lastname@example.org
In some cases, it may take up to two minutes for a download link to be generated. Especially at times of the day when our servers are quite busy. We ask for a moment of patience.
If there is still no email in your mailbox, make sure that you have entered your email adress correctly in the intended field.
Please check also your spam folder in your mails. Has our message landed there?